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Delivery Method


Hong Kong Order
 
Our delivery service is available to Hong Kong Island, Kowloon and the New Territories.
- The range of the service includes Housing Estates, Organizations
- No delivery service is available to Tung Chung, outlying islands and overseas at this moment.
 
After we receive your order, our customer service representative will call you to confirm the order details and delivery date. On the date of delivery, our delivery team will call you again to confirm the delivery time. The normal delivery lead time is 3 working days.
 
Payment on Delivery
Only cash will be accepted for Payment on Delivery. Please make sure you have exact amount of cash as NO CHANGE will be given by the delivery person.
 
Delivery Time 
Monday to Sunday: 10:00am to 6:00pm

  

Other Couriers
 To satisfy different customers’ need, Eshop provides couriers other than Hong Kong Post.
 
Fedex
Prices and other related information
Please refer to http://www.fedex.com/hk_english/rates/index.html
 
DHL
Prices and other related information
Please refer to  http://www.dhl.com.hk/en/express/shipping/get_rate_n_time_quote.html
 
UPS
Prices and other related information
Please refer to http://www.ups.com/content/hk/en/index.jsx
 
S.F. Express
Prices and other related information
Please refer to http://sf-express.com/hk/en/delivery_step/enquiry/rate_enquiry.html

International / Local Orders - Hong Kong Post
 
Our shop gladly accepts orders from outside Hong Kong. We use Hongkong Post as our delivery company. Please note that we DO NOT DELIVER to A.P.O. Box (USA), P.O. Boxes and hotels.Customer could check the real-time shipping rate in shopping cart .
 
Processing Time 
Order will be preceded by next business day and dispatched on the following day while payment is verified. However, since order processing cut-off time at 4p.m. daily for logistic arrangement purposed, and therefore payment verified beyond cut-off time will be proceeded by next business day afterwards. Please note that our business hour is from Monday to Friday, 9am-6pm (HKT GMT +8 / excluding public holidays).
 
 
Delivery Time
Please see the "Delivery Standard" provided by Hong Kong Post Office (as per Hong Kong Post, the delivery standard is for reference ONLY as they cannot be guaranteed):
 
#Standard Shipping : 10 - 14 Business Days ##
Expedited Shipping : 5 - 7 Business Days
 
## Since some of European countries including, but not limit to, UK, France, Germany and Spain may take relatively long time for custom clearance or import inspections, and additional time is consumed  for some remote areas, the delivery time may therefore take up to 3-4 weeks.
# For Standard Shipping, no single order can exceed 2 kg. If your order is over that, we will automatically separate them into several orders to meet the weight requirement. You will also be notified all the tracking numbers by email.

 

Split order
 If your order item(s) does not meet with the local regulation or requirement of the delivery country, e.g. weight or total order amount, we will automatically separate your order into several parcels and delivering in different dates to meet the requirement. You will also be notified all the tracking numbers by email.

 

Dispatch notification
 We will send a Dispatch Notification email to you after we have dispatched your order. The majority of our orders are shipped within 1 - 2 business days after placing the order online. You can expect to receive this email within the 2 - 14 business day timeframe. If you do not receive the dispatch notification email, your email service provider or email software may have blocked our emails. It is welcomed to contact us for checking the status of your parcel by email.